Shipping & Returns
30 day returns policy
If you change your mind, you may return it to us within 30 days from received date.You will be responsible for the actual shipping costs to facilitate a return (This includes the costs of shipping the item to you in the first place and the cost of shipping back to us）.
Please contact us with your order detail and we will arrange the return for you.
Items returned must be in ‘re-saleable’ condition. This means you have not used, assembled, damaged . Please return items in their original packaging. If you can not return an item in its original packaging, a restocking fee may apply up to 20% of the purchase price.
Non-returnable items excluded from all change of mind returns include:
Products described as made to order
Once your Return item(s) has been received, you will be updated by email after inspection.
If approved, your Refund will be processed within 5-10 business days.
Damaged in transit
If you notice that an item is damaged after it has been delivered to you, please take photos or
video clearly showing the damage and contact us , we will offer you remedies depend upon the
Send replace parts of the product (subject to availability)
Offer a partial or full store credit voucher or refund
Wrong item delivered
If you have received an incorrect item, please let us know as soon as possible, we will send you
the correct item and arrange to return the incorrectly shipped item at no cost to you.
Most orders are shipped directly from our warehouse by regular courier delivery partners. Delivery charges apply.
When your items leave the warehouse, you’ll get a SMS or email with a tracking link. Tracking updates can take up to 2 days to update accurately.
Once you’ve received an email or sms that your items are in transit, please allow:
Metro delivery: Within 3-10 business days
Regional delivery: 7 - 15 business days
Remote delivery: Within 21 business days
For orders from Melbourne and Sydney we will arrange sameday Courier to deliver items subject to availability. We will SMS the delivery date and time windows. Selection of a date of delivery is available with this service.
Selection of a date and/or time of delivery is unavailable with regular courier delivery. We’ll try to send all products from the same order in one delivery, but it is the delivery drivers’ decision as to how multiple items will be delivered. Additional orders will incur separate shipping costs and delivery. Authority to leave is required to allow a contactless delivery without signature. The courier will leave the package unattended at your address only if there is a secure location available (as deemed by the courier). In the event the courier believes the location is not secure, they will not leave the package unattended and a re-delivery or collection from a courier depot will need to be arranged. Please note there may be additional re-delivery fees payable by the customer.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
According to 3rd Party Courier's delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for whole day and extra charge will be included if special arrangement for delivery is requested.
We kindly ask that you arrange people who can accept delivery.