Shipping & Returns
30 day returns policy
If you change your mind, you may return it to us within 30 days from received date.You will be responsible for the actual shipping costs to facilitate a return (This includes the costs of shipping the item to you in the first place and the cost of shipping back to us）.
Please contact us with your order detail and we will arrange the return for you.
Items returned must be in ‘re-saleable’ condition. This means you have not used, assembled, damaged . Please return items in their original packaging. If you can not return an item in its original packaging, a restocking fee may apply up to 20% of the purchase price.
Non-returnable items excluded from all change of mind returns include:
Products described as made to order
Once your Return item(s) has been received, you will be updated by email after inspection.
If approved, your Refund will be processed within 5-10 business days.
Damaged in transit
If you notice that an item is damaged after it has been delivered to you, please take photos or
video clearly showing the damage and contact us , we will offer you remedies depend upon the
Send replace parts of the product (subject to availability)
Offer a partial or full store credit voucher or refund
Wrong item delivered
If you have received an incorrect item, please let us know as soon as possible, we will send you
the correct item and arrange to return the incorrectly shipped item at no cost to you.
We will use Hunter express or Toll ipec as our courier company and send out your order in 2-3 business days.
Due to Australian Occupational Health and Safety regulations, we are only able to guarantee delivery to the ground floor. This includes, but is not limited to, steps that are immediately outside the premises which must be climbed to gain access to the property.
We kindly ask that you arrange people who can accept delivery.