Cancellations & Returns
30 Day Returns Policy
- If you change your mind, you may return it to us within 30 days from received date.
- You will be responsible for the actual shipping costs to facilitate a return (This includes the costs of shipping the item to you in the first place and the cost of shipping back to us）.
- Items returned must be in ‘re-saleable’ condition. This means you have not used, assembled, damaged. Please return items in their original packaging. If you can’t return an item in its original packaging, a restocking fee will apply from 10% up to 20% of the purchase price.
- Please contact us with your order detail and we will arrange the return for you.
- Non-returnable items excluded from all change of mind returns include:
- Products described as made to order
- Floor stock/ Display stock
- Clearance items
- Assembled or partially assembled flat pack furniture
- The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email or telephone. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore we will only be responsible for correct advice per that information, not the actual situation.
- Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘leather’ material.
- Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with our change of mind returns policy
- Refunds generally take 3-5 Business days to process upon confirmation of item/s being returned to us. We will notify you once the refund has been processed.
- Please allow an additional 5 business days on top for your financial institution to process it. Refunds will only be made back to the original payment method used.
- All Products come with a 12-month warranty unless stated otherwise. Refer to the product listing for warranty period.
- If a product is replaced under warranty, the replaced product warranty will expire on the same date as the original.
- To make a claim, please contact us. You will be asked to provide a copy of your tax invoice. You need to also describe the problem precisely and provide evidence to support your claim (Video, Images.)
- You may cancel an order. However, we are unable to cancel an order if it has already been shipped.
- A 5% cancellations fee of the total purchase price will apply to any change idea orders paid by AfterPay or ZipPay.